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The Board Space Planning Systems Masterplan Magnetics Inc. 4380 South Service Road, Unit 18 Burlington, Ontario, CA, L7L 5Y6

SHIPPING LOCATION: The Following CODES available on request:
FOB - 4380 South Service Road, #18 DUN’S #: ______
Burlington, Ontario CA L7L 5Y6 Hazardous:______
Tel: (905)639-8609 Warranty:______
Fax: (905) 639-9909 Factory Pack: ______
INTERNATIONAL MOTOR FREIGHT CLASSIFICATION: DENOMINATION:
# Classification code – available on request 1 unit

Customer Satisfaction / Warranty Policy

At Masterplan Magnetics Inc. / ViewIT Technologies Inc., we stand behind the quality of the products we develop. All products are carefully inspected by quality control prior to leaving our manufacturing facility. Upon receipt of our products, we encourage you to do the same. In the event you are not satisfied with the product due to unforeseen defects, please call Customer Service at 800-449-9984 to receive proper return instructions and a Return Authorization Number. Masterplan Magnetics Inc. / ViewIT Technologies Inc. will NOT accept returns that arrive without an issued Return Authorization Number and will be rejected upon arrival. All items to be returned, must be returned within 10 business days of the original delivery. Products returned after 10 business days are subject to a 30% restocking fee. Once returned, your product will be inspected. Pending inspection, a refund or credit will be issued to you for the value of the item plus applicable taxes. Shipping fees are non-refundable, including any duties, taxes or customs / brokerage fees. Custom and Special orders NOT refundable.

Returns and Exchanges

Product/Technical Support

Technical support of The Board™ products is available from Masterplan Magnetics Inc.. When support is required, please direct all queries to Fax: 905-639-9909 or info@spaceplanning.com We will attempt to process all queries in a timely manner.

Wholesaler Returns and Exchanges Information:

Wholesaler Return Authorization / Obtaining RA Number

To return an item for credit or warranty, you must first obtain an RA number by providing all relevant information. Please fax your product Return Authorization request to Masterplan Magnetics Inc., Returns Dept. @ 905-639-9909 or email info@spaceplanning.com All relevant and required information includes (but not limited to) the following:

  1. Date of purchase / invoice number
  2. Description of item(s)
  3. Product number
  4. Fault / reason for return

An RA number will then be issued via Fax or Email together with directions for return of goods, ie: ship-to address, documentation, etc. Prior to obtaining an RA number & returning items please be sure to read all of the above information regarding Warranty Policy.

Sample of Return Authorization (RA) Form – is available upon request

Please direct any questions regarding the Terms and Conditions of the above Customer Warranty Policy to: Donna Barlett, Masterplan Magnetics Inc. 800-449-9984 donna@spaceplanning.com